FAQ

Frequently Asked Questions

How long does delivery take?

UK orders arrive in 2–11 business days with standard shipping (free over £30) or 2–7 business days with express. See our Shipping Policy for full details.

Do you offer free delivery?

Yes — free standard UK delivery on all orders over £30, and free express delivery on orders over £100.

Do you have a discount for new customers?

Yes! Use code WELCOME10 at checkout for 10% off your first order.

What is your returns policy?

We offer 30-day returns. See our Refunds & Returns page for how to start a return.

How do I track my order?

You'll receive a tracking number by email as soon as your order ships.

Are your products cruelty-free?

Our brush ranges are synthetic and vegan-friendly. Product-specific details are listed on each product page.

How can I contact you?

Via our Contact page — we aim to reply within 24 hours.